SG KE Multi Brand Loyalty Reward Card i-mint - faqs

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1. what is i-mint?

• i-mint is a unique rewards program that lets you earn points for the things you do daily, like refueling, using your mobile phone, traveling, shopping, eating out, watching movies, flying etc.
• you can earn points irrespective of how you make the payment – be it cash, cheque, credit or debit card. • points earned can be redeemed against a never before collection of fabulous rewards.

2. what is an “i-mint card”?

• the i-mint card is your membership card.
  
• it uniquely identifies every member with his/her membership number.
  
• your i-mint card is your point collecting tool.
  
• however, please remember it is not a payment instrument like credit or debit cards.
  
• it enables you to earn and track points on your transactions at the i-mint participating merchants and partners.

3. how is i-mint different from other rewards programs?

i-mint is very different from other rewards programs that are offered across the country.

• it is a multi partner rewards program where several businesses have come together to reward the customers for their continued relationship or for their transactions at their outlets.
  
• it has a huge network of merchants/participants at national, regional and local levels as against a single merchant/participant under other programs.
  
• customers can accumulate points at a faster pace as this membership is valid across all the enrolled merchant outlets.
  
• customers are awarded points irrespective of which participating outlet they shop at and irrespective of how they choose to make the payment.
  
• i-mint points earned by a member across the network get accumulated under the same membership account thus ensuring the member can accumulate high point balances in no time.
  
• accumulated points can be redeemed against an extensive reward catalogue with a variety of gifts to choose from.

4. how can i become a member of i-mint?

you can enroll in the i-mint program through:

• our website: you can enroll using the website by providing the mandatory details and making the fee payment using your credit card. you can then print out your card immediately to start using the same.
  
• our call center: you can call up +91 9980006468 and 080-40146468 and request for enrollment. you will need to have a credit card in order to pay your fee to get your i-mint membership.
  
• you can also enroll into i-mint by purchasing an i-mint kit over the counter at select outlets selling i-mint memberships.

5. is there a fee for getting an i-mint membership?

yes. i-mint is available against a onetime joining fee of Rs.199/-

6. how do i earn points?

minting points is easy. after you get your i-mint membership card:

• look for the i-mint sign at places where you make your purchases. this signifies whether the merchant is enrolled in i-mint or not.
• get your membership card swiped or quote your i-mint membership number every time you transact at such outlets and i-mint points will get added to your i-mint card.
  
• please allow a time of 7 days for points to get credited to your i-mint membership account.
  
• remember you can always check for i-mint merchants before beginning your shopping trip by visiting our merchant locator functionality.
  
• for a faster accumulation of points in your membership account, shop only at i-mint merchants.

7. how do i redeem my i-mint reward points?

• you can redeem your points by calling up the i-mint call center at any of the following numbers 080-40146468, 09980006468.
  
• to be sure of what you want we recommend you visit our rewards section.

8. who are the participating national preferred partners?

• Airtel – exclusive telecom partner
  
• ICICI Bank – exclusive banking partner
  
• HPCL – exclusive fuel partner
  
• makemytrip.com – exclusive travel aggregator
  
• Lifestyle – exclusive organized retail partner
  
• Indian – exclusive Airline partner

9. who are the participating regional and local small and medium merchants?

• currently we have over 1000 merchants in the cities of Mumbai, Delhi, Bangalore and Hyderabad and we are adding more merchants in the i-mint network everyday.
  
• check out the merchant locator on our website to find a merchant close to you or on your shopping route.

10. where all can i earn points with the i-mint card?

• you will earn i-mint reward points by presenting your i-mint card for all the transactions done at the participating merchants outlets.
• you will also earn reward points for your transactions with our exclusive preferred partners like Indian Airlines, HPCL, Airtel, makemytrip.com, ICICI Bank and Lifestyle.

• AIRTEL: you would earn points from Airtel on your monthly billing (postpaid) or on the recharge value (prepaid). you will get 2 points for every Rs. 100 spent on Airtel. however, to earn these points from Airtel, you will first have to register your Airtel mobile number with your i-mint membership.
• HPCL: you would earn points from HPCL as and when you fill petrol from the participating HPCL outlets and get your i-mint card swiped by the fuel merchant. you will earn 1 point for every Rs. 100 spent at HPCL outlets.
  
• Lifestyle: you will earn 2 points for every Rs. 100 spent on any Lifestyle store in the country.
  
• makemytrip.com: you will earn varied reward points for booking airtickets, domestic and international travel packages with makemytrip.com.
• Indian: you will earn points on all tickets bought from Indian Airlines for domestic travel.

11. do i have to present my i-mint loyalty card for all transactions?

yes, you have to either present your i-mint loyalty card or quote your i-mint card number and expiry date for earning reward points at the i-mint participating merchants.

12. are the i-mint loyalty points different from the reward points i earn on my credit or debit cards?

yes, i-mint loyalty points are independent of the reward points you may earn on making payment through any of your credit or debit cards of any bank. i-mint loyalty points are awarded to you by all the participating merchants on your i-mint card irrespective of how you make payment for your purchases.

13. how do i register my Airtel mobile number with my i-mint membership account?

to register your Airtel mobile number with your i-mint membership account you need to do a one time linking. to do the one time linking please sms <MINT> leave space <16 digit i-mint card number> to 121 from the mobile you want to link to your i-mint account number. you will get a confirmation of the registration in 72 hrs. thereafter you can start earning points on your Airtel connection.

14. do we have online access to our i-mint card account?

we will shortly have an online member login section to your account details and you will be provided with a user id and password using which you can login to and check your account related details, campaign details & other relevant details on to our site www.imintpoints.com

currently you can visit www.imintpoints.com and know about us, about i-mint card, about the participating merchants and the ongoing campaigns at our partner outlets.

15. what is the statement generation cycle for i-mint cards?

we will send you quarterly statements on your membership account with us.

16. can i use my i-mint card as a payment mechanism?

no, i-mint card is a pure rewards card that accumulates i-mint reward points for your purchase transactions or any other activities for which you can earn points within the i-mint network. it cannot be used as a payment instrument.

17. what is the validity period of my i-mint card?

your i-mint card is valid for a period of 10 years from the date of issuance. however your membership if valid for life unless it expires under the terms and conditions of the program

18. what will be the customer service numbers & email address for i-mint card?

our customer care numbers are: landline #: 080-40146468 Mobile #: 09980006468 (only from Airtel mobile or landline)

email address: click here for member queries and click here for merchant queries.